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Job Details
| Job Title |
Call Center Representatives |
|---|
| Description |
· Ability to successfully complete classroom training program.
· Ability to meet program standards for Quality, productivity, attendance and schedule adherence.
· Ability to simultaneously use telephone while navigating computer systems.
· Ability to follow procedural guidelines to resolve basic customer inquiries.
· Ability to probe customer inquiries in order to offer best solution when there may be several potential options.
· Operating knowledge of PC, Windows based environment.
· Basic computer skills to include use of a mouse, navigating between screens and keyboard manipulation.
· Must be available to work assigned shift.
· Hours of operation are from 6:00 a.m. – 10:00 p.m. including weekends and holidays.
· Must be available to work overtime as needed by the business.
· Demonstrated sales and/or cross selling experience; knowledge of telephone sales techniques specifically with cross selling.
· Demonstrated strong oral communication including probing and listening skills.
· Demonstrated skill in problem solving and decision making.
· Demonstrated ability to establish rapport with customers while maintaining a commitment to customer satisfaction.
· Demonstrated skill in multi-tasking: listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques. |
|---|
| Job Type |
Contract |
|---|
| Department |
HR |
|---|
| Job Code |
2240_CSR_ID |
|---|
| Education Level |
High School 1 |
|---|
| Post Date |
4/28/2010 |
|---|
| Category/Industry |
HVAC Contractors |
|---|
Location
| City |
Boise |
|---|
| State |
Idaho |
|---|
| Country |
United States |
|---|
Salary Details
| Min. Salary |
$17,064.00 |
|---|
| Max. Salary |
$18,770.00 |
|---|
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