View Job Details
Employer Details
Job Details
| Job Title |
Call Center Representatives |
|---|
| Description |
· Working in an inbound Customer Contact Center, Representatives provide services to customers ordering skin care and beauty products.
· Basic responsibilities include customer retention, order taking, billing resolution, account maintenance and educating customers about product usage.
· Although this is not a sales position, there is a very strong emphasis on using product knowledge as well as telephone listening and probing skills to retain customers and cross sell and up sell products.
· 24x7 Call Center and we also work holidays.
Skills:
· Minimum education of high school graduate or GED
· Minimum of 6 months Customer Service experience, preferably in Call Center.
· Must be at least 18 years of age or older
· Must be able to pass background investigation
· Ability to successfully complete classroom training program
· Ability to meet program standards for quality, productivity, attendance and scheduled adherence
· Ability to simultaneously use telephone while navigating computer systems.
· Ability to follow procedural guidelines to resolve basic customer inquiries
· Ability to probe customer inquiries in order to offer best solution when there maybe several potential options
· Operating knowledge of PC, windows based environment. Basic computer skills to include use of mouse, navigating between screens and keyboard manipulation.
· Must be available to work assigned shift, hours of operation are 24 hours a day, seven days a week including holidays.
· Must be available to work overtime as needed by the business |
|---|
| Job Type |
Contract |
|---|
| Department |
HR |
|---|
| Job Code |
2240_CCR_IA |
|---|
| Education Level |
High School 1 |
|---|
| Post Date |
4/28/2010 |
|---|
| Category/Industry |
HVAC Contractors |
|---|
Location
| City |
Des Monies |
|---|
| State |
Iowa |
|---|
| Country |
United States |
|---|
Salary Details
| Min. Salary |
$17,064.00 |
|---|
| Max. Salary |
$18,770.00 |
|---|
Apply
Add to Favorite Jobs
Send to a Friend
Other Jobs by Collabera Inc.